Most orders will be shipped (within 1 -3 business days) United States Postal Service and UPS. Delivery times can vary, but expect up to 10 business days. For EXPRESS shipping: all orders received after 12:30pm MST will be processed the next business day (Does not include weekends or Holidays). To prevent your order being delayed, include mobile, your daytime phone & a valid email address. We may need to contact you with questions regarding your order. NO orders are shipped after 2:00pm MST weekdays. Our Office, Operational, and Shipping hours are: Monday – Friday and closed for all major holidays and Pioneer Day (July 24th).
All orders shipped within the continental US will start at:
- Standard Delivery: starting at $10.95+ (Business days only. Does not include weekends or Holidays)
- 3 Day Express Delivery: starting at $24.95+ (Business days only. Does not include weekends or Holidays)
- 2 Day Express Delivery: starting at $48.95+ (Business days only. Does not include weekends or Holidays)
- 1 Day Express Delivery: starting at $62.95+ (Business days only. Does not include weekends or Holidays)
- *orders under 1 lb. will be at a lesser shipping rate for all categories
Additional shipping charges will apply for incorrect or incomplete mailing addresses. Shipments without apartment or suite numbers where applicable will be charged additional postage upon delivery.
Orders delivered to Alaska, Hawaii, Canada and other International destinations will be charged a Standard US Postal Rate or Standard International Postage Rate according to Country status. The customer is responsible for all taxes and duties.
Satisfaction Guarantee
If you are not pleased with any new purchase simply return the merchandise for an refund by mail or at any one of our Retail store locations. At White Elegance, our job isn’t complete until our customers are satisfied. All returns and exchanges must be accompanied by a receipt. All return conditions do apply.
Returns
Items must be Unused, Unworn, & Unaltered with Original Tags attached the item within 30 days of purchase. No returns or exchanges available on personalized envelopes and or hankies. All Returns must be accompanied by a receipt.
No returns accepted for clearance items. All sales are final.
For returns, simply place the items in a box/package with the invoice and a brief note explaining the return. Ship package to the address below. Allow 30 days for credit to show on your statement.
Returns 31-90 days will be at the discretion of White Elegance and will be charged a 20% restocking fee and will be for instore credit only.
White Elegance is not responsible for lost or stolen packages.
White Elegance
570 Fine Drive #A
Salt Lake City, Utah 84115
Return shipping charges are always the responsibility of the customer, (except in the case of a manufacturer’s defect or shipping error, which require pre-authorization by calling in 1-800-628-4742 M – F 8:00am-4:00pm MST). Return shipping costs will be back-charged against any credit/refund owed. Original shipping charges are non-refundable.
White Elegance Return labels are not available outside the lower 48 United States. If you wish to use one of our return labels, please email our shipping department: sh******@***********ce.com. In your email include the order number and the item you wish to return. We will send you a return label to use. If you choose to use our label $7.95 will be withheld from your return. Less will be held back if shipping cost less.
Exchanges
Are no longer done through the mail. You simply return the items you don’t want. We will refund them when we get them. Just place a new order for the item/size that you do want. This allows us to get the items to you faster and keep better track of inventory.
In Store Pick Up Orders
All in store pick up orders will be notified by phone when your order is ready to be picked up usually 7-10 business days (excludes custom orders 6-8 weeks). It is the customers responsibility to check voice mail and pick up the order. Orders not picked up within 30 days are not automatically refunded. It is the customers responsibility to call in to return an order within the 30 day return window. Clearance items are not available for refunds even if never picked up.
We will mail orders to customers whom do not pick up in a timely fashion but at their expense. No returns will be allowed on those orders. Return to sender will be donated.